On the assumption flight in November 21st, 2015 in a resort in Dai Lai, Vinh Phuc, Vietnam Airlines let the passenger experience to its 4-star service with real flight preparation with check-in counters located outdoors.
The boarding pass is designed in true form with orange color representing for business class passengers. Participants will use these boarding passes to get on the plane.
Inside, the seats are arranged similar to an airplane cabin of Dreamliner with full customer care service.
Vietnam Airlines built and deployed 4-star Business Class service on the entire service chain from the ground to sky, focusing on medium and long routes (UK, Germany, France, Australia, Japan and South Korea). According to the Organization of rating the airlines and airports – Skytrax, Vietnam Airlines is at 3 stars. However, based on 2014 rankings, the quality of service in economy class of Vietnam Airlines can reach 4 stars and ranked 31 out of 44 airlines gaining the 4-5 star standards all over the world.
Passengers will be offered the choices of typical foods of starting destination. On some routes, guests can be served all the typical dishes of the ending destination.
To qualify 4 stars, Vietnam Airlines will have to upgrade the whole service equal to that of the leading airlines in the world including lounge service, check-in, in-flight meals with hotel standards, bars, duty free, wifi …
To officially become a 4-star airline in 2016, Vietnam Airlines committed to improve the quality, complete the process of serving and staff training to meet international standards.